Shipping and Returns
HOW TO PLACE AN ORDER:
EMAIL: [email protected]
SHIPPING | All orders are shipped via UPS Ground unless otherwise specified. See below for estimated UPS Ground transit times. Shipping is paid at the time the order is placed. For special shipping i.e. motor freight, next day air, etc, please call the office at 800.695.7929 for a shipping quote. We offer flat rate shipping starting as low as 6.95 on most orders. To find out more about our flate rate shipping please click here to read more details.
RETURNS | Not all parts are returnable. Custom made parts and special order parts (i.e. gaskets, strip curtains, etc.) are not returnable. Incorrect orders (i.e. wrong dimensions, incorrect profile, etc.) made by the customer cannot be returned/refunded. Errors made by BA Refrigeration will be replaced free of charge. BA Refrigeration will provide a call tag to return the incorrect item to the factory. The customer has 30 days to return the product or they will be charged for that product.
Unwanted parts should be returned with in 30 days. BA Refrigeration must first be notified before returning a part. Please have your order number ready upon calling. BA Refrigeration will issue a returned materials authorization number (RMA#). Shipping is non refundable. A restocking fee up to 50% may be applied to all returned items. Any returned parts issued COD or freight collect will be refused.
CANCELLATIONS | To cancel an order you must contact customer support at 800.695.7929 as soon as possible. Orders that have shipped can not be canceled and will have to follow the returned parts policy.
REFUNDS | Refunds on returned parts or canceled orders will be issued minus applicable fees (e.g. restocking) with in 10 business days.
PAYMENTS | All payments must be made in full at time of order. We accept Visa, Master Card, American Express.
All prices are subject to change without notice. Please call for the most current price.
SALES TAX | Our company does not charge tax.